Terms and Conditions
Fees and Charges
- A NON-REFUNDABLE application fee of AUD200 is processed as part of your Application for Enrolment
- Payment of fees must be made by the due date, otherwise penalties may apply.
Refunds
- Refunds are only available under certain conditions
- To apply for a refund, you must submit a Refund Request Form and any other supporting documentation
- Course Fees are not transferrable to another provider
- All processed refunds will be paid to the nominated back account in Australian Dollars only
- A full detail of Refunds can be obtained by requesting a copy of the Refunds Policy
- You have the right to appeal any decision made regarding the refund process
Table of Refunds
Type | Timeframe | Amount Refund | Documents |
VISA Refusal | At any time | All FEES minus the NON-REFUNDABLE application fee of AUD200 | Refund Request Proof of VISA Refusal |
VISA Renewal Refusal | After course has commenced | Nil | Refund Request Proof of VISA Refusal |
VISA Breach | At any time | Nil | Refund Request Proof of VISA Refusal |
Withdrawal, Transfer or Enrolment Cancellation | Greater than 28 days before commencement of the course | All FEES minus the NON-REFUNDABLE application fee of AUD200 minus AGENT Commissions Paid | Refund Request Letter of Offer DSC Form |
Withdrawal, Transfer or Enrolment Cancellation | Less than 28 days before commencement of the course | 50% of FEES minus the NON-REFUNDABLE application fee of AUD200 minus AGENT Commissions Paid | Refund Request Letter of Offer DSC Form |
Withdrawal, Transfer or Enrolment Cancellation | After the course has commenced | Nil | Nil |
Default by Auscare Training Organisation | Full Refund | Nil |
Complaints and Appeals
- Whilst studying at Auscare Training Organisation you have the right to access the Complaints and Appeals process at any time.
- You shall be afforded 20 days to access this process, otherwise any Complaint or Appeal will be taken as being accepted by you
Visa Requirements
- The Australian Government has specific guidelines for the issue and management of student VISA’s. The failure to comply with these conditions may result in your VISA being revoked at you returned home.
- As an education provider, Auscare Training Organisation has the responsibility to ensure you maintain a satisfactory rate of Course Completion and Attendance.
- Auscare Training Organisation will monitor this and advise you if you are failing to meet to the minimum requirements.
- Auscare Training Organisation is required to report any issues relating to this to DIAC.
Deferral, Suspension or Cancellation of Course
- Auscare Training Organisation has specific guidelines that meet the requirements of the National Code and ESOS Act of the Deferral, Suspension and Cancellation of student enrolments.
- If a student’s enrolment is Deferred, Suspended or Cancelled for any reason, then Auscare Training Organisation is required to inform DIAC of this at the earliest available opportunity.
- The student is also required to contact DIAC to ascertain any changes in their VISA conditions.
Credit Transfer / Recognition of Prior Learning
Students are encouraged to apply for Credit Transfer or RPL prior to enrolment and to request an application kit where necessary:
- Where Credit Transfer or RPL is granted before the issue of a VISA, the course duration will be indicated on the Confirmation of Enrolment (COE),
- Where Credit Transfer or RPL is granted after the issue of a VISA, the amended course duration will be reported via PRISMS within 14 working days and a new COE will be issued.
Students are required to submit the Credit Transfer or RPL Application Kit in order to have the Credit Transfer or RPL formerly assessed.
Privacy
- We will not disclose any information that we gather about our students to any third party except where required under law. We use the information collected only for the services we provide. No student information is shared with another organisation. If student information is required by a third party we will obtain written consent from the relevant student prior to release of any information
- Should students seek access to their information we have a documented procedure requiring authorisation before this can occur.